FAQ

Postage

1) I have chosen normal mailing, how long will it take to arrive? Any risk involved? 

  • Normal mailing will take approx 4-5 working days, sometimes even longer, depending on Singpost
  • Yes, it contains a risk and Myfurfriends will not be responsible/ liable for any lost normal mail or parcels damaged during transit at Singpost. We strongly encourage Registered Mailing as you will be provided with a tracking number

2) How long does it take for my registered mail to arrive? Where can I track it? 

  • Registered Mailing will take approximately 2-3 Days to arrive. You will receive your tracking number when Myfurfriends has mailed it out. You can track it via http://www.singpost.com/
  • Myfurfriends will not be liable for any damaged mail if the item is damage during Singpost transit. If you have fragile items (Glass bottles, Lotions etc) You are strongly encouraged to opt for Smartpac or Courier Service to your home. 

Returns, Refunds & Exchanges

3) I have bought a wrong size for my furkid for clothings / accessories, can I exchange it for a bigger size or refund my money?  

  • Myfurfriends only allows exchanges for items which have been purchased at our Regular Pricing. Should an item be out of stock for a size, you can choose another 1 item of a similar value. 
  • Special Offers and Discounted items will not be issued an exchange or refund. 

Others

4) I have purchased a huge bag of food and need repacking services.

  • All you need to do is upon check out, leave a repackaging instruction to us in the comment box. eg: "pack into smaller bags" 

* For other terms & conditions / policies, kindly refer to our section upon checkout. Thank you